ISRI - Information Systems Research Indicators

Construct: Compatibility with Prior Experience

Description
Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".

Definition: The extent of fit between the target technology and a variety of users’ past encounters with technology.

Theory/model: Additional to TAM
Reference: (Karahanna, Agarwal, & Angst, 2006)

Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.

Indicator	Scale	Context	Theory/Model	Reference(s)
Using the CRM system is compatible with my past computer experience.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system is different from using other software I have used in the past	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system is a new experience for me.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system is not similar to anything that I’ve done before.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system is different from other experiences I have had.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system is a new business experience for me.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)